Terms & Conditions
1. Purpose
1.1 This page (together with the documents referred to on it) sets out the terms and conditions (“Terms and Conditions”) on which you may make use of the Website (as defined below), whether as a guest or a registered user. This Website is owned and operated by CompAsia Sdn. Bhd (“CompAsia”) ., http://compasia.my/, “Company”, “us”, “we” or “our”.
1.2 You are advised to read these Terms and Conditions carefully before you start to use the Website. By browsing, accessing or using the Website or any Services (as defined below) available through it, you hereby indicate that you agree and accept these Terms and Conditions and that you agree to abide by them. Your use of any part of the Website constitutes your acceptance of these Terms and Conditions which takes effect on the date on which you first use the Website. If you do not agree with these Terms and Conditions, you should cease using the Website immediately.
1.3 We reserve the right to amend these Terms and Conditions at any time without notice to you by posting changes online. You are responsible to regularly review information posted in the Website to obtain timely notice of such changes. If you do not wish to be bound by these amended Terms and Conditions, you have the right to delete all of your accounts on our Website and/or to remove our mobile applications. However, your continued use of our Website after changes are posted will be deemed to constitute acceptance of the amended Terms and Conditions.
2. Definitions
The following terms shall have the following respective meanings:
2.1 “Register” means creating an account on the Website.
2.2 “Service” or “Services” means all and any of the services provided by the Company via the Website, including but not limited to the information services, content and transaction capabilities on the Website.
2.3 “Website” refers to http://compasia.my/ and all their related landing pages or microsites and their mobile app / mobile web equivalents.
3. Use of the Website
3.1 Applicability of the Terms and Conditions: Your usage of the Website and/or any of the Services that may be performed or conducted through the Website are each subject to these Terms and Conditions.
3.2 Eligibility: To use the Website and/or the Services, you must be at least the age of majority prescribed under the applicable laws of your jurisdiction.
3.3 Place: The Website and/or the availability of the Services are directed solely to those who access the Website from the cities that are listed on the Website. We make no representation that the Services are available or otherwise suitable for use by persons outside the listed cities. If you choose to access the Website (including the use of the Services) from locations outside of the listed cities, you hereby agree that you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
3.4 Scope: The availability of the Website and/or Services are strictly for your non-commercial, personal use only. Commercial use for any business purposes or use on behalf of any third party is prohibited, except as explicitly permitted by us. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
3.5 Prohibitions and Prevention of usage: You shall not misuse the Website. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other materials on the Website which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, pornographic, corrupt data, cause annoyance to other users, infringe upon the rights of any other person’s proprietary rights or send any unsolicited advertising or promotional material. We reserve the right, at our own discretion, to prevent you from using the Website and/or the Services (or any part of them).
3.6 Equipment: Your agreement to use the Services and/or the Website does not include the provision of a computer or any other necessary equipment by us to you in achieving any of the said purposes. To use the Website and/or the Services, you will require internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur in connection with the same.
4. Registration for the Account
4.1 Reason to register: You do not need to Register to use much of the functionality of the Website or to access much of the Services. However, certain Services and related features that may be made available on the Website may require registration or subscription.
4.2 How to register: To Register, you need to supply us with your name, identity number, contact details, email address, payment details and/or some other personal information that is required and/or necessary. You agree to provide true, accurate, current and complete information in any registration form of the Website and to maintain up-to-date information which is true, accurate, current and complete at all times by making changes, additions or deletions to your user account, as required. You shall not misuse the Website by creating multiple user accounts and we reserve the right to decline a new registration or to cancel a registered account at any time if we may deem fit. By submitting your personal information to Register, you acknowledge that you agree and accept our privacy notice and expressly consent to authorise us to process your personal data for such purposes as set out in the notice. Please see our Privacy Policy for more details about this.
4.3 Passwords: Once you Register with the Website, you need to allocate a password to your account. You must keep the password confidential and immediately notify us if there is any unauthorised use of your password, email address or your account or any breach of security known to you. You agree that any person to whom your username or password is disclosed shall be deemed authorised to act on your behalf for the purposes of using (and/or transacting via) your account until you notify otherwise. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
4.4 Valid email addresses: Your account must be registered with a valid personal email address that you access regularly, so that, among other things, administration emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require you to validate your account if we believe you have been using an invalid email address.
4.5 Closing accounts: Subject to any other provisions hereinafter contained, we reserve the right to close your account if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if you falsely represent that you are located in, resident of, or eligible to use the Website or the Services in a particular country or jurisdiction or otherwise disrupt or interfere with the Website or the Services in any way.
4.6 Multiple logins: If you use multiple logins or accounts for the purpose of disrupting a community or annoying other users, we reserve the right to take any action which we deem fit against your account, your use of the Website and/or any of the Services.
5. User Obligations
5.1 Accurate information: You warrant and undertake that all information provided for Register and/or in relation to the creation of your account is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
5.2 Contents on the Website and Services: It is your responsibility to ensure that any products, services or information available through the Website or the Service meet your specific requirements.
5.3 Restrictions: Without limitation, you undertake not to use or permit anyone else to use the Services and/or Website:
5.3.1 to send or receive any material which is not civil or tasteful;
5.3.2 to send or receive any material which is threatening, grossly offensive, of an indecent, obscene or menacing character, pornographic, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third-party rights;
5.3.3 to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
5.3.4 to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
5.3.5 to cause annoyance, inconvenience or needless anxiety;
5.3.6 to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;
5.3.7 for a purpose other than which we have designed them or intended them to be used;
5.3.8 for any fraudulent purpose;
5.3.9 other than in conformance with accepted Internet practices and practices of any connected networks; or
5.3.10 in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity.
5.4 Forbidden uses: The following use of the Services and/or the Website are expressly prohibited, and you undertake not to do (or to permit anyone else to do) any of the following:
5.4.1 furnishing false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers;
5.4.2 attempting to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorised to access, or probing the security of other networks (such as running a port scan);
5.4.3 accessing the Services and/or Website in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure;
5.4.4 executing any form of network monitoring which will intercept data not intended for you;
5.4.5 sending unsolicited mail messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you shall not send that person any further email;
5.4.6 creating or forwarding “chain letters” or other “pyramid schemes” of any type, whether or not the recipient wishes to receive such mailings;
5.4.7 sending malicious email, including flooding a user or site with very large or numerous emails;
5.4.8 entering into fraudulent interactions or transactions with us (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
5.4.9 using the Services or Website (or any relevant functionality of either of them) in breach of these Terms and Conditions;
5.4.10 unauthorised use, or forging, of mail header information;
5.4.11 engage in any unlawful activity in connection with the use of the Website and/or the Services;
5.4.12 engage in any conduct which, in our exclusive reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website and Service;
5.4.13 ensure that any payments made by you in the Services or the Website are not used to repay any loans that shall be derived from any unlawful activity with the result that the making of the payments by you would be in violation of law and you are to comply with any applicable anti-money laundering or counter-terrorism financing laws including any applicable laws imposing “know your customer” or other identification checks or procedures that we are liable under any law to provide or furnish.
6. Rules about use of the Service and the Website
6.1 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services or the Website will be free of faults and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it by email to: support@compasia.com
6.2 We do not warrant that your use of the Services or the Website will be uninterrupted, and we do not warrant that any information (or messages) transmitted via the Services or the Website will be transmitted accurately, reliably, in a timely manner or at all.
6.3 We do not give any warranty that the Services or the Website is free from viruses or anything else which may have a harmful effect on any technology.
6.4 We will use reasonable efforts to allow uninterrupted access to the Services and the Website. However, we shall not be held liable in the event access to the Services and the Website may be suspended, restricted or terminated at any time.
6.5 We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or Services or forming part of the Services from time to time. Your access to the Website and/or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third-party software to operate (including, without limitation, RSS feeds). For the avoidance of doubt, we may also withdraw any information from the Website or Service at any time.
6.6 We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of these Terms and Conditions.
7. Suspension and Termination
7.1 If you (or any other third party authorised by you) use the Website and/or the Services in contravention of these Terms and Conditions, we may suspend your use of the Services, your account and/or the Website (in whole or in part).
7.2 Upon suspension of usage, we may refuse to restore the Services or Website until we receive an assurance from you, in the format that we deem acceptable, that there will be no further breach of the provisions of these Terms and Conditions.
7.3 We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone who is in breach of these Terms and Conditions.
7.4 Without limitation to anything else in this Clause 7, we shall be entitled to immediately or at any time (in whole or in part) to suspend your use of the Services, your account and/or Website and/or suspend the use of the Services and/or Website for persons we believe to be connected (in whatever manner) to you if:
7.4.1 you commit any breach of this Terms and Conditions;
7.4.2 we suspect, on reasonable grounds, that you have, might or will commit a breach of these Terms and Conditions; or
7.4.3 we suspect, on reasonable grounds, that you may have committed or are committing any fraud against us or any person.
7.5 Notwithstanding any other provisions hereinafter contained, we may terminate or suspend your use of the Website and/or Services at any time.
7.6 Our right of termination and/or suspension herein shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
8. Indemnity
8.1 You shall defend, indemnify and hold us and our affiliates harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Website and/or Services or the placement or transmission of any message, information, software or other materials through the Website by you or related to any violation of these Terms and Conditions by you or authorised users of your account.
9. Standards and Limitation of Liability
9.1 We warrant and represent that we will exercise reasonable care and skill in performing any obligation under these Terms and Conditions
9.2 To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage, including any loss of profits, revenue, business, anticipated savings, goodwill, opportunity or data, arising out of or in connection with your access to, use of, inability to access or use, or reliance on the Website or the Services.
9.3 Nothing in this Agreement shall exclude or limit our Liability for (i) fraud; (ii) death or personal injury caused by our breach of duty or these Terms and Conditions; (iii) any breach of the obligations implied by relevant local governing laws; or (iv) any other liability which cannot be excluded or limited by applicable law.
9.4 We hereby exclude all Liability in respect of:
9.4.1 the accuracy, completeness, fitness for purpose or legality of any information accessed using the Service or Website or otherwise; and
9.4.2 the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and
9.4.3 your use of any information or materials on the Website (which is entirely at your own risk and it is your responsibility);
9.5 Subject to Clause 9.3, to the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms, the Website or the Services shall not exceed the amount paid by you (if any) for the relevant Services giving rise to the claim.
10. Data Protection
10.1 Please see our Privacy Policy which forms part of these Terms and Conditions.
11. Advertisements
11.1 We may place advertisements in different locations on the Website and at different points during your use of the Website and/or Services. These locations and points may change from time to time – but we will always clearly mark which goods and services are advertisements (i.e. from persons other than us), so that it is clear to you which goods and services are provided on an objective basis and which are not (i.e. the advertisements).
11.2 You are free to select or click on advertised goods and services or not as you see fit.
11.3 Any advertisements may be delivered on our behalf by a third-party advertising company.
11.4 No personal data (for example your name, address, email address or telephone number) will be used during the course of serving our advertising, but, on our behalf, our third-party advertiser or affiliate may place or recognise a unique “cookie” on your browser (see our Privacy Policy here about this). This cookie will not collect personal data about you, nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by any company, see our Privacy Policy here about this which you can click on for more information.
12. Links to and from other Websites
12.1 Where the Website contains links to third party sites and to resources provided by third parties (“Third Party Sites”), those Third-Party Sites are merely linked to provide information only and are solely for your convenience. We have no control over and we assume no responsibility for the content of Other Sites (including, without limitation, relating to social networking sites such as Facebook) and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the Third-Party Sites linked to the website, you hereby agree to do so entirely at your own risk.
12.2 This Website may make available access to Microsites and if it does, it may do so within or otherwise through external hyperlinks.
13. Intellectual Property Rights
13.1 All intellectual property rights (including all copyright, patents, trademarks, service marks, trade names, designs) whether registered or unregistered) in the Website and Service, information content on the Website or accessed as part of the Service, any database operated by us and all the website design, text and graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our sole and exclusive property and ownership (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. All rights are reserved.
13.2 None of the materials listed in Clause 13.1 may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our prior written permission.
13.3 All rights (including goodwill and, where relevant, trademarks) in the trade name of CompAsia are owned by us (or our licensors). Other product and company names mentioned on the Website are the trademarks or registered trademarks of their respective owners.
13.4 Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner and may be protected by applicable copyright or other law.
13.5 The authors of the literary and artistic works in the pages in the Website have asserted their moral rights to be identified as the author of those works.
13.6 Subject to Clause 13.7, any material you transmit or post or submit to the Website (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the Website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
13.7 All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called “Ideas”) shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
14. General
14.1 Interpretation: In this Agreement:
14.1.1 words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;
14.1.2 the headings and titles for each clause are purely for ease of reference and do not form part of or affect the interpretation of this Agreement; and
14.1.3 references to “include” and “including” shall be deemed to mean respectively “include(s) without limitation” and “including without limitation”.
14.2 No partnership/agency: Nothing in this Terms and Conditions shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.
14.3 No other terms: Except as expressly stated in this Terms and Conditions, all warranties, conditions and other terms, whether express or implied, by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.
14.4 Assignment: You shall not assign or delegate or otherwise deal with all or any of your rights or obligations under this Terms and Conditions without our prior written consent. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under this Terms and Conditions to any person.
14.5 Force majeure: We shall not be liable for any breach of our obligations under this Terms and Conditions where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
14.6 Entire agreement: These Terms and Conditions constitute the entire agreement between you and us relating to your access to and use of the Website and Services and supersede all prior discussions, representations and agreements relating to the same subject matter, except as expressly stated in these Terms and Conditions.
14.7 No waiver: No waiver by us of any default of yours under this Terms and Conditions shall operate or be construed as a waiver by us of any future defaults, whether or a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your liability under this Terms and Conditions.
14.8 Notices: We may provide notices to you by email, through your account, or by posting a notice on the Website. You may contact us using the contact details published on the Website unless otherwise specified.
14.9 Third party rights: All provisions of this Terms and Conditions apply equally to and are for the benefit of CompAsia, its subsidiaries, any holding companies of CompAsia, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Terms and Conditions may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of this Terms and Conditions is otherwise enforceable pursuant to the relevant local governing laws by any person who is not a party to it.
14.10 Survival: In any event, the provisions of Clauses 6, 8, 9 and 13 of this Terms and Conditions, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Terms and Conditions or your use of the Website and/or Services. In the event you use the Website or Service again, then the provisions of the terms and conditions that then apply will govern your re-use of the Website or Service.
14.11 Severability: If any provision of this Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.
14.12 Governing law: These Terms shall be governed by the laws of the country in which the Website or Services are provided to you, and the parties submit to the exclusive jurisdiction of the courts of that jurisdiction.
15. Policy on website information security
15.1 We collect, use, disclose and protect personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
Information Security
We take reasonable steps to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification, disposal or other similar risks. We implement appropriate technical and organisational measures to safeguard personal data in accordance with applicable laws and regulations.
Return and Warranty Claim Policy
We want returning an item(s) to be as easy as possible for our dear customers. Our warm and friendly customer service team is available daily from 9AM – 6PM (except public holidays) to assist in every possible way.
TERMS & CONDITIONS OF RETURN
Returns/Claims may only be requested if it falls within these conditions, subject to applicable laws and regulations:
1. If you receive the wrong device/order
2. If your order was damaged upon arrival, excluding any cosmetic issues as stipulated.
“Cosmetic issues” means minor cosmetic imperfections, such as scratches, marks or signs of wear, that are consistent with the device condition grade disclosed at the time of purchase. Cosmetic issues do not include any physical damage that affects the functionality or performance of the device.
Failure to notify us of any of the above issues within 2 days of receiving the goods, you hereby acknowledge that the device was received in accordance with your order and without any visible damage upon delivery.
WHEN WILL I RECEIVE MY REFUNDS?
In any case of a refund, you will be refunded via store credits. Store credit given will be based on the total amount paid for the order, excluding any discounts used. We do not accept cash refunds at this moment.
We will process your refund within 30 business days after a confirmation from us.
We reserve the right to reject returned items that are not of the same purchased device (same IMEI with your order) and/or tampered with.
CAN I EXCHANGE MY PURCHASED ITEM?
All purchases are final, and we do not permit any form of exchange of the device unless you have purchased our Replace Plus service.
TERMS & CONDITIONS OF WARRANTY CLAIM
Unless otherwise stated, each device purchased from us is provided with a 1-month warranty commencing from the date of purchase. The applicable warranty period may vary depending on the device type, product condition, or any promotional warranty offered, and shall be as specified in the invoice, order confirmation, or other applicable purchase documentation provided to you at the time of purchase.
Warranty covers all functional issue for all devices, except for the below stipulated condition:
1. Wear and tear from normal use (including a decrease in battery capacity)
2. Physical or accident damage
3. Liquid or moisture damage
4. Modified software (jailbreaking or rooting your device)
5. If the warranty seal has been removed, erased, defaced, altered, and/or tampered.
Click here for more warranty info.
Any free accessories provided as part of a purchase, promotion, or bundle are provided on an “as-is” basis and are not covered under the warranty unless otherwise stated.
HOW DO I MAKE A RETURN?
a. Contact Us
Contact us by email at support@compasia.com or WhatsApp us. Our customer service representative will respond within 48 hours (working hours).
Please provide the following details upon reaching out to our team for a smoother request.
1. Order Number (exp: CAM9999)
2. Return Reason
3. Send us photos/videos of your devices for verification purposes
b. Prepare your return
1. Kindly remove all passwords (if any) upon returning the device. Passwords include your device passcode, Apple/Samsung/Google ID and other possible personal accounts set in the device.
2. Remove all personal data and factory reset your device before returning it. In the event you fail to do so, we will not be liable for any loss of data or any other issues arising out of the failure to erase all data from the device
3. Remove your SIM card
4. Pack the item(s) with all provided accessories in the original packing.
Once you receive a confirmation from our team, you can return your products via post or other delivery services to the address below:
Please send the return package to:
“Suite 2.02, Wisma Academy,
No. 4 Jalan 19/1, Seksyen 19,
46300 Petaling Jaya, Selangor”
After the returned product package is received and inspected, our customer service team will advise on the next step.
Please note that an end-to-end return/claim service will take up to 14 working days commencing on the day that we receive the product package from you.
Feel free to view our FAQs page or email us at support@compasia.com for us to assist you further.
Device Sales Terms & Conditions
Thank you for visiting our website. Please read carefully before you use the website. Access to and use of this site are subject to the following terms and conditions. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, and/or update at any time at the sole discretion of CompAsia Sdn. Bhd. (“CompAsia”). If you do not agree to any terms or conditions, you should not use this site.
Sales Agreement of Terms and Conditions of Use
The customer agrees to be bound by this sales agreement & accepts its Terms & Conditions. This sales agreement is a legal contract between the customer and CompAsia. The customer accepts this sales agreement by making a purchase, placing an order, or otherwise shopping on the site. The terms and conditions of this Sales Agreement are subject to change without prior notice.
In the event of any conflict between the terms and conditions stated on your purchase order and this sale agreement or any terms and condition on our invoice, you agree that the provisions of this site Agreement and our invoice shall control.
Therefore, please make sure you have read and understood them before placing your order. When you place an order you accept these terms, as well as:
● Terms & Conditions
● Privacy Policy
● Shipping
● Disclaimer
Membership
In order to access our services, we require all customers to register an account with us on https://compasia.my/. Once you are a registered member, you are responsible for maintaining the confidentiality of your own account ID and password and for restricting access to your computer. You agree implicitly to accept responsibility for all activities that occur under your account and password upon account activation.
Account Termination
We at CompAsia reserve the right to cancel a customer’s accounts at any time with or without notice. Providing false or invalid account information may result in the termination of your account.
Refusal Rights
Any Products or information displayed on this Website should not be regarded as an offer, invitation, solicitation, advice, or recommendation to buy any Products advertised on the Website.
CompAsia. reserves its rights to accept or refuse any order without a reason being presented.
Orders
Placing an order does not constitute acceptance of the order by CompAsia. All orders are subject to CompAsia review, verification, and confirmation. An order shall only be deemed accepted once it has been confirmed by CompAsia.
Upon acceptance and confirmation of an order, the order shall be considered final and may not be cancelled by the customer. Any payment made in respect of a confirmed order shall be subject to the applicable terms and conditions and CompAsia’s refund policy.
Pricing & Information
All pricings are subject to change. For all prices, products and offers, CompAsia reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer’s price changes, errors in advertisements and other extenuating circumstances. CompAsia uses its best efforts to put accurate and up-to-date information on the Site, but CompAsia makes no warranties or representations as to the site’s accuracy. CompAsia assumes no liability or responsibility for any errors or omissions in the content on the site. Prices, stocks, and promotional offers may not be similar between our website and shop.
Delivery charges are not included in the price of the products listed. The charges will depend on the location the products are being shipped to, shipping method selected and value of the order. Such delivery charges will be notified to the customer once the product is confirmed for payment. Notwithstanding the above, delivery charges will be waived during CompAsia promotional offers period.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from CompAsia the recipient is the importer of goods and must comply with all laws and regulations of the destination country.
The destination country might be subject to import taxes, customs duties and fees levy orders as imposed by local authorities. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; CompAsia has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimated times.
Product Display
CompAsia will endeavour to ensure that the product descriptions, images, and colours on the Site are as accurate and complete as possible. We however do not warrant that displayed product descriptions, images, and colours are accurate, complete, current or error-free. The aesthetic appearance of the product has light scratches on the body and screen that may be visible from more than 8 inches away.
Warranty
All iPhone models come with a twelve (12)-month warranty from the date of purchase. All other devices come with a one (1)-month warranty from the date of purchase unless otherwise stated and specified in the invoice, order confirmation, or other applicable purchase documentation provided to you at the time of purchase.
The warranty does not cover accessories.
This warranty does not cover if the warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered.
Pre-Order
Certain products on our website may be offered on a Pre-Order basis. By placing a pre-order, you acknowledge and agree that additional terms and conditions apply. Pre-order products require full payment at the time of checkout to secure your order. Estimated delivery timelines, cancellation policy, refund eligibility, and other pre-order terms may differ from our standard sales terms.
Please review the full Pre-Order Terms & Conditions before placing your order.
Click here to view the full Pre-Order Terms & Conditions.
Payment Policy
Our customers are expected to provide the appropriate payment for all products and services received upon order. Payment can be only made through our website; https://compasia.my/. The payment must be made prior to the delivery of the products and services provided. Once payment is received, the order will be shipped out within the prescribed delivery period.
Indemnification
All users of this site agree that it shall defend, indemnify, save and hold us, CompAsia , harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, our agents, our customers, officers and employees, that may arise or result from any services provided or performed or agreed to be performed or any product sold by us, CompAsia , our agents, employees, or assigns. User of this site agrees to defend, indemnify and hold harmless CompAsia against liabilities arising out of;
● any injury to person or property caused by any products sold or otherwise distributed in connection with us;
● any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
● any copyright infringement;
● any defective products sold to customers from CompAsia.
Disclaimer
To the fullest extent permitted by applicable law, the Website and the services provided by CompAsia are provided on an "as is" basis. CompAsia makes no representations or warranties, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement, except to the extent such warranties cannot be excluded by law.
CompAsia shall not be liable for any loss, damage, or delay arising from service interruptions, transmission failures, delivery delays, incorrect deliveries, or other events beyond its reasonable control. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
Battery health Disclaimer Terms
All devices are validated to have 100% Battery Health upon completion of our quality check process.
Please note that natural degradation may happen during device storage and transit. We guarantee your device will arrive with a minimum of 90% Battery Health.
If your device's battery health is 89% or lower, please report it within 48 hours of delivery. If you do not report any battery health related issues within this timeframe, it will be deemed an acceptance of the device "as-is".
This assurance applies exclusively to the iPhone 11, 12, 13, 14, and 15 series, for orders placed on or after November 19, 2025.
By completing this purchase, you accept and agree to these Battery Health Disclaimer Terms.
Disclosure to Law Enforcement
We, CompAsia may disclose any user information to law enforcement agencies without further consent or notification to the user upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to Site Content and Services
CompAsia reserves the right to revise its policies at any time without notice.
