TERMS AND CONDITIONS - PHONE REPAIR SERVICE 

For the purpose of this document:

(i)  “CompAsia”/ “We” shall mean CompAsia Sdn Bhd (Company No: 1006653-T) as the provider of the Phone Repair Services.

(ii)  “Customer”/ “You / Your” shall mean any customer who submits their Device(s) to CompAsia for the Phone Repair Services and whose request for such services is accepted by CompAsia.

(iii)  “Device / Devices” shall mean any portable electronic equipment that has a display screen, supports one or more wireless network connectivity options, operates using voice, touch or a miniature keyboard including mobile cellular devices with a valid IMEI with unique serial number. 

(iv) “OEM” shall mean the original manufacturer of the Device.

(v)  “Terms and Conditions” shall mean the terms and conditions as hereunder stipulated which shall govern the Phone Repair Services of Devices between the Customer and CompAsia and as may be amended by CompAsia from time to time.

(vi) “Phone Repair Services” shall mean the phone repair, diagnostic, testing and related services provided by CompAsia to the Customer in respect of the Customer’s Device.

(vii) “Warranty Period” shall mean the period of ninety (90) days commencing from the date on which the Phone Repair Services for the relevant Device are completed

By agreeing to use the Phone Repair Services, you hereby acknowledge that you have read, understood and agree to be bound by these Terms and Conditions as follow: -

  1. Your age must be above the minimum age requirement in Malaysia to obtain the Phone Repair Services.
  2. You confirm that you are the legal owner of the Device and shall be present when handing over and collecting the Device from CompAsia for the Phone Repair Services.
  3. You authorise CompAsia and its technicians to access and operate the Device to the extent reasonably necessary to diagnose, carry out, test and verify the Phone Repair Services. You should remove any screen lock or provide the necessary access credentials only where required for these purposes. CompAsia shall handle any personal data accessed in connection with the Phone Repair Services in accordance with applicable data protection laws and its privacy policy.
  4. Your Device may need to be reset, updated or restored in the course of the Phone Repair Services, which may result in the loss of data stored on your Device. You shall be responsible for backing up all data stored on your Device before submitting it to CompAsia for the Phone Repair Services. CompAsia shall not be responsible for any loss of information or data stored on your Device, including but not limited to photos, contacts, messages, applications or other data, arising from or in connection with the Phone Repair Services.
  5. Your Device may have existing defects, damage or other conditions, whether apparent or hidden, arising from prior use or otherwise, including but not limited to cracks, chips, liquid or moisture damage, frame damage, non-original parts, unauthorised modifications and previous unauthorised repairs (collectively, the “Pre-Existing Condition”) which may affect the repair process or cause further damage or deterioration to the Device during the Phone Repair Services, and you accept the risk of such further damage or deterioration to the extent arising from or attributable to the Pre-existing Condition.
  6. CompAsia reserves the right to decline, suspend or discontinue the Phone Repair Services where, in its reasonable assessment, the Pre-existing Condition described in Paragraph 5 or any software or other restrictions, including but not limited to activation locks (such as Apple iCloud Lock and Google Factory Reset Protection (FRP)), carrier locks, software issues discovered before, during or after the repair, or manufacturer-imposed restrictions, pose an excessive risk to the Device or prevent the Phone Repair Services from being properly or safely carried out. 
  7. CompAsia shall not be responsible for any failure, malfunction or damage to the extent arising from or attributable to such Pre-existing Condition, software issues or restrictions.
  8. You accept that replacement parts used for the Phone Repair Services may be new, refurbished, or OEM-compatible parts, unless otherwise specified. The Warranty Period applicable to the replacement parts shall remain the same regardless of the condition of the replacement parts used.

Warranty

  1. Device that have undergone repair under the Phone Repair Services are covered by the Warranty Period.
  2. The warranty covers defects in the components repaired or replaced by CompAsia and the workmanship relating to original repair of the Device (“Original Repair”), as further described in Paragraph 11. Any subsequent rectification work carried out relating to the Original Repair, shall remain subject to the original Warranty Period and shall not restart, renew or extend it.
  3. What is covered: Subject to the exclusions in Paragraph 12, the warranty covers: (a) displays: lines, dead pixels, screen flickering, touchscreen failure, ghost touches or screen detachment from the frame; (b) batteries: swelling or bulging, sudden power loss, charging failure, or overheating during normal use or charging where the Device’s operating system displays an overheating warning; (c) earpiece and loudspeakers: distorted sound, low volume or no sound during audio playback; (d) microphones: distorted or no sound during recording or audio input; (e) vibration motor: Vibration failure, weak or intermittent vibrations (f) rear cameras: sensor failure, dead sensor pixels, autofocus or stabilisation issues, or flash malfunction; (g) failure of a component repaired or replaced by CompAsia under normal use; and (h) workmanship errors or other malfunctions directly resulting from the Phone Repair Services.
  4. What is not covered (warranty exclusions): The warranty does not cover: (a) physical damage, including damage caused by drops, impacts, bending or crushing; (b) liquid or moisture damage; (c) damage caused by misuse, neglect, unauthorised modifications or tampering or repairs by service provider other than CompAsia after the Original Repair; (d) ordinary wear and tear, including normal battery capacity reduction through regular use; (e) software issues, viruses, malware, operating system failures or manufacturer-imposed restrictions; (f) cosmetic damage, including scratches, dents or discolouration; (g) any issue unrelated to the Original Repair or a component repaired or replaced by CompAsia; or (h) missing or damaged warranty seals.

    The warranty also does not cover Pre-Existing Condition and software issues as described in Paragraph 5 and 6.
  5. Warranty claim requirements: To successfully submit a warranty claim, you must provide the following: a) Original Repair invoice or receipt; b) the Device’s serial number or IMEI matching the Original Repair or subsequent repair record; and c) the Device for inspection by CompAsia. CompAsia may inspect and assess the Device to determine whether the reported issue is covered by this warranty.
  6. Warranty resolution: If CompAsia determines that a warranty claim is valid and covered by, CompAsia may (a) repair the Device at no additional charge; (b) replace the defective component with an equivalent component; or (c) where repair or replacement is not possible, provide a partial or full refund of the amount paid for the relevant Phone Repair Services. Any refund shall be determined by CompAsia having regard to the circumstances of the claim.

    The warranty is subject to the limitations of liability in Paragraph 15 and does not affect any rights that cannot lawfully be excluded or limited under applicable law.
  7. Limitation of Liability: To the extent permitted by applicable law, CompAsia’s total liability arising out of or in connection with the Phone Repair Services, whether in contract, tort (including negligence) or otherwise, shall be limited to the amount paid by you for the Phone Repair Services giving rise to the claim. To the extent permitted by applicable law, CompAsia shall not be liable for any indirect, incidental, special or consequential loss or damage, including loss of data, loss of profits or loss of use. Nothing in these Terms and Conditions excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.
  8. Indemnity: To the extent permitted by applicable law, you agree to indemnify and hold harmless CompAsia, its employees and agents against third-party claims, losses, damages and reasonable expenses to the extent arising from your unlawful use of, misuse of, or damage to the Device, or your breach of these Terms and Conditions. This Clause does not apply to the extent that a claim, loss, damage or expense is caused by CompAsia’s breach of these Terms and Conditions, negligence or wilful misconduct, and is subject to Paragraph 15 and applicable laws.
  9. Abandonment of Device: You shall collect your Device within 30 days from the date CompAsia notifies you that the Device is ready for collection. If you fail to collect the Device within this period, CompAsia shall not be responsible for any loss or damage to the Device arising thereafter. Any disposal or other handling of the uncollected Device shall be subject to applicable laws.
  10. Amendment: These Terms and Conditions may be changed or updated by CompAsia from time to time at CompAsia’s sole discretion by posting a revised version on CompAsia’s website and/or app. You acknowledge that it is your responsibility to regularly check for any amendments or updates to the Terms and Conditions and keep yourself updated with the revised/ updated Terms and Conditions. Your continued use of the Phone Repair Services shall be deemed as your agreement to the revised Terms and Conditions and CompAsia shall not be held liable for any damages or losses incurred by you therefrom.
  11. CompAsia may immediately terminate the warranty to the Phone Repair Services at any time if CompAsia believes that (i) you are using the Phone Repair Services in a way that may adversely impact the reputation of CompAsia; (ii) you are using the Phone Repair Services in a manner which may be fraudulent, illegal or relate to any criminal activity; (iii) you have breached or are likely to breach these Terms and Conditions; or (iv) you have provided CompAsia with inaccurate, false or incomplete information.
  12. These Terms and Conditions are governed by the laws of Malaysia and any disputes arising from these Terms and Conditions shall be referred to the courts of Malaysia.
  13. Your use of the Phone Repair Services is subject to the terms of use and the privacy policy of CompAsia which can be found at https://compasia.my/pages/privacy-policy.