Frequently asked questions

Everything you need to know about the financing plan.

What is the difference between Extended Warranty and Replace Plus?

Extended Warranty programs typically cover manufacturers’ defects only.

Replace Plus allows you to replace your device for any reason locally.

How do I check my remaining warranty period?

To check on your remaining warranty period, please provide us with the following information below:

* Full Name

* Contact Number

* Purchase Date

* Order Number

* IMEI Number

For standard 1-month warranty, contact us at support@compasia.com

For extended warranty, contact us at deviceservice@compasia.com

What happens if I remove the warranty sticker from the device?

Please do not remove the warranty sticker as the warranty will be completely voided once the warranty sticker is removed.

For Warranty Claims, how long does it usually take for the device to be fixed?

Generally, all warranty claims will take up to 14 working days from the day we receive the device, and depending on the severity of the issue.

For Replace Plus Claims, how long does it usually take to receive the replaced device?

Generally, all replace plus claims will take up to 14 working days from the day we receive your device.

Can’t find the answer you’re looking for? Please chat to our friendly team.

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