To subscribe to the Program, you must:

• be a Malaysian citizen with a valid MyKad
• be aged between twenty-one (21) to sixty-five (65) years old
• have a valid and active banking account with sufficient funds

Apart from fulfilling the above criteria, you must pass a credit check and verification process in order for your application to be successful.

Each MyKad is only eligible for one (1) device under this program.

We offer a 36-month subscription program.

You may re-apply for the Program only after 6 months from your last application.

Once you have passed our credit check and payment is successful, your application is complete. You will be notified of the next steps for your device delivery/pick up via e-mail/phone call.

No. Only the 1st month subscription will be deducted once your application has been approved.

No, you are not allowed to send any representative during the device collection as a personal EKYC verification process will be performed during the collection of your device.

You can refer to the full Program terms & conditions here.
CAM - ReNew+_TC_ReNew+ 36 Months__(GL_14052024).docx

Experience ultimate flexibility, zero risk and zero worries with ReNewNGo Program.

Seamless Upgrades and Flexible Options: Unlock seamless upgrades! After 12 payments, trade in your device for a new one or exit your contract with no extra fees. Just ensure it's undamaged and unmodified.

Peace of Mind: Enjoy extended warranty protection for manufacturer issues, giving you peace of mind throughout your subscription.

Works with any Telco: ReNewNGo works with any telco carrier, giving you the freedom to choose or switch carriers as you like.

Low Monthly Payments: Access the latest devices with budget-friendly monthly instalments, making cutting-edge technology accessible without breaking the bank.

You can upgrade your phone any time after you have successfully paid 12 months.

There is no upgrade fee for a device upgrade request.

Your monthly payments will be automatically deducted from your bank account you have registered with us after your application was approved. Upon successful payment, you will receive an invoice.

If you want to clear your outstanding payments, please reach out to our customer service team at support@compasia.com. They will confirm your outstanding balance and provide detailed payment instructions.

For any changes in your details, you must immediately notify us by emailing ReNew+ customer service at support@compasia.com.

You may inquire on the details of your billing/payment by emailing ReNew+ customer service at support@compasia.com.

You will be imposed a late payment charge of RM10.00 for every seven (7) days, starting on the day after your payment falls due. The late payment charges will continue to be charged and accumulated until the full settlement of the outstanding amount is cleared.

Unfortunately, payment deferment is not available under this program.

With the extended warranty, you are covered for device repairs for manufacturer issues during your subscription period.

If you need assistance with device repair, our dedicated customer service team is here to help. Please email ReNew+ customer service at support@compasia.com.

Yes, you can. To terminate please reach out to our customer service and return the device.

After 12 months: Terminate at no cost.

Before 12 months: You will be required to make the payment as below:
(Monthly Charges x Remaining Months Balance to fulfil 12 months) + Nominal Value + Late Payment Charge (if any)

You will need to meet a set of criteria for a successful upgrade request including but not limited to the below:

• the IMEI/unique serial number of the Device you return to us, subscriber’s name, mobile phone number and the NRIC number under which the Device is subscribed to is correct and correspond with the information of the Registered Device and other information you have given to us during your application to subscribe to the Program;
• you provide any additional information as reasonably requested by us;
• it is made after the 12-month lock in period;
• the Upgrade Request is not for any Device Accessory;
• the Registered Device is undamaged and unmodified.

You are required to return your old device to any participating partner’s store. You shall back up any data from the old device and ensure a proper data wipe is performed on the device on your own before returning it for an upgrade. Once your old device is returned to us, the residual data in the old device will be wiped out. We are not responsible for any data you left on your device and will not transfer any such data or information from your device. We shall not be liable for any loss, misappropriation of or damage to any data or information.

You can reach out to us at support@compasia.com.