Question 1

What is the ReNewNGo Program?

Accepted Answer

CompAsia's ReNewNGo program is a flexible and affordable device program for secondhand & As New devices — that allows you to upgrade, downgrade or return your device after 12 monthly payments and own it completely after 36 monthly payments! Seamless Upgrades and Flexible Options: Unlock seamless upgrades! After 12 payments, trade in your device for a new one or exit your contract with no extra fees. Just ensure it's undamaged and unmodified.  Peace of Mind: Enjoy extended warranty protection for manufacturer issues, giving you peace of mind throughout your subscription. Works with any Telco: ReNewNGo works with any telco carrier, giving you the freedom to choose or switch carriers as you like. Low Monthly Payments: Access the latest devices with budget-friendly monthly instalments, making cutting-edge technology accessible without breaking the bank.

Question 2

Who is eligible for the ReNewNGo Program?

Accepted Answer

To subscribe to the Program, you must: Be a Malaysian citizen with a valid MyKad Be aged between 21 to 65 years old Have a valid and active banking account with sufficient funds  Apart from fulfilling the above criteria, you must pass a credit check and verification process in order for your application to be successful.  Each MyKad is only eligible for one (1) device under this program.

Question 3

What is the subscription duration and do I own the device at the end?

Accepted Answer

We offer a 36-month subscription program. Yes, the device belongs to you after completing the 36-month tenure! Upon fully paying all Monthly Charges and any other dues by the end of the Term of Usage, you are not required to return the device. Ownership of the device will transfer to you (the customer), and any subsisting agreement or obligations between parties will cease.

Question 4

Can I re-apply if my application was previously rejected?

Accepted Answer

You may re-apply for the Program only after 6 months from your last application.

Question 5

How do I receive my device after approval?

Accepted Answer

You can either pick up from our retail stores or enjoy free delivery throughout West Malaysia — all at no extra charge. Delivery to Langkawi, Pangkor, PO Boxes, and certain rural areas is currently unavailable.  When you pick up your device, our staff or delivery partner will assist you with the mandatory verification process (eKYC) before handing you the device. You will need to prepare the MyKad you applied with to verify your identity.  Note: You are not allowed to send any representative during device collection as a personal eKYC verification process will be performed.

Question 6

When can I upgrade my device after subscribing?

Accepted Answer

You can request to upgrade your phone any time after 12 successful monthly payments.

Question 7

Where can I find the full ReNewNGo Terms & Conditions?

Accepted Answer

You can refer to the full Program  Terms & Conditions  on the CompAsia website or via the document linked on our ReNewNGo page.

Question 8

How do I know how much I would need to pay for the monthly instalment?

Accepted Answer

Do note that the monthly installment is subject to the price and model of the phone, the capacity, and the cosmetic grading (Excellent/Fair). Find out more on our website  here  or simply divide the number of months selected for installment.

Question 9

How do I apply for the ReNewNGo Program?

Accepted Answer

Select your dream Apple or Samsung device from our Collection. 2. Fill up your details on our Application page and proceed with Verification. 3. Confirm your delivery details and complete your first payment.

Question 10

How many subscriptions can I have?

Accepted Answer

Each MyKad is only eligible for one (1) device under this program.

Question 11

How long is the duration of the Program?

Accepted Answer

We offer a 36-month subscription program.

Question 12

Can I keep the device after completing the 36 months tenure?

Accepted Answer

Yes, the device belongs to you after completing the 36-month tenure! Upon fully paying all Monthly Charges, you are not required to return the device.

Question 13

What documents do I need to apply for ReNewNGo?

Accepted Answer

Apply with only your MyKad NRIC!

Question 14

What are the devices being offered?

Accepted Answer

This Program is extended to selected iPhone and Samsung series including the latest secondhand iPhone and Samsung Galaxy models.

Question 15

What is the ReNewNGo Customer Account?

Accepted Answer

You can easily view your ReNewNGo or ReNew+ program details, payment history, manage outstanding balances, and check your Upgrade eligibility, all in one place.

Question 16

How do I know if my application is successful and complete?

Accepted Answer

Once you have passed our credit check and payment is successful, your application is complete. You will be notified of the next steps for your device delivery or pick up via e-mail/phone call.

Question 17

If my application is rejected, when can I apply again?

Accepted Answer

You may re-apply for the Program only after 6 months from your last application.

Question 18

What areas are available for ReNewNGo home delivery?

Accepted Answer

You can either pick up from our retail stores or enjoy free delivery throughout West Malaysia all at no extra charge.

Question 19

What happens if I have issues with my device during my program period?

Accepted Answer

With the extended warranty, you are covered for device repairs for manufacturer issues during your 36-month subscription period. Please reach out to our customer service team at support@compasia.com.

Question 20

How do I get my device repaired during my program period?

Accepted Answer

If you need assistance with device repair, please reach out to our customer service team at support@compasia.com. Let them know what is the issue and they can advise you accordingly.

Question 21

Can I terminate my plan before contract ends?

Accepted Answer

Yes, you can. To terminate please reach out to our customer service and return the device. After 12 months: Terminate at no cost. Before 12 months: You will be required to make the payment as below: (Monthly Charges x Remaining Months Balance to fulfil 12 months) + Nominal Value + Late Payment Charge (if any).

Question 22

What happens to my old device and its data when I upgrade to a new device?

Accepted Answer

You are required to return your old device to any participating partner's store. You shall back up any data from the old device and ensure a proper data wipe is performed on the device on your own before returning it for an upgrade. Once your old device is returned to us, the residual data in the old device will be wiped out.

Question 23

I want to speak to customer service representative, how I can contact them?

Accepted Answer

Please reach out to our customer service team at support@compasia.com.

Question 24

Any fees payable for the program's subscriptions

Accepted Answer

You can opt for a 6 months or 12 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment. Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device.

Question 25

When will I receive my gift?

Accepted Answer

Gifts will only be processed and dispatched after you have successfully made  three (3) consecutive monthly instalments on time  and your ReNewNGo account remains in good standing.

Question 26

What does "three consecutive monthly instalments" mean?

Accepted Answer

You must make your first three monthly instalment payments consecutively without missing or delaying any payment beyond the allowed grace period.

Question 27

What is considered an "on-time" payment?

Accepted Answer

A payment is considered on time if it is  received and cleared on or before the due date , including a  grace period of up to three (3) calendar days  after the due date.

Question 28

If I pay within the 3-day grace period, am I still eligible?

Accepted Answer

Yes. Payments made and successfully cleared within the 3-day grace period will still be treated as on-time payments.

Question 29

What happens if I miss a payment or pay after the grace period?

Accepted Answer

You may no longer meet the eligibility requirements for the gift campaign, as the three instalments must be made consecutively and on time.

Question 30

What does "account in good standing" mean?

Accepted Answer

Your ReNewNGo account must remain active and compliant with the financing terms, with no overdue payments or other account issues at the time eligibility is assessed.

Question 31

Will I still qualify if my payment was initially successful but later reversed or charged back?

Accepted Answer

No. Any payment that is subsequently reversed, charged back, or recovered following a failed payment instruction will  not  be considered an on-time payment.

Question 32

When is my gift eligibility assessed?

Accepted Answer

Eligibility is assessed only after the third consecutive on-time monthly instalment has been successfully completed and your account is confirmed to be in good standing.

Question 33

Can I receive the gift immediately after my application is approved?

Accepted Answer

No. Gift fulfilment is subject to meeting the eligibility requirements, including completing three consecutive on-time monthly instalments.

Upgrade After 12 Payments

Great Battery Health*

Instant Approval With IC

36-Month Warranty Included

Product List

FAQs

Upgrade After 12 Payments

Great Battery Health*

Instant Approval With IC

36-Month Warranty Included

Product List

FAQs

What is the ReNewNGo Program?+−

Who is eligible for the ReNewNGo Program?+−

What is the subscription duration and do I own the device at the end?+−