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Browse FAQs by topic

Is there a physical store? Can I walk in/self pick up?

How do I cancel an order?

What is the delivery area coverage?

What are the available payment methods?

Can I split my payment with partial installment?

What is the difference between the Excellent and Fair grading?

What is a Certified Second-Hand device?

What are the differences between refurbished and second-hand devices?

Is the Free Gift (if any) provided with my order changeable?

What is included in the packaging? Is the original box provided?

What is the battery health for the device?

Where are the devices from?

Do CompAsia provide repair services?

How can I check stock availability?

Can I see a picture before purchasing?

What is an IMei number? How do I find it?

What is 100% Battery Health?

How can I check my delivery status?

How long will it take for my order to reach?

My shipment has not arrived yet and it has passed the estimated arrival date. What should I do?

My shipment is damaged. What can I do?

I received the wrong item. What can I do?

I have not receive my shipping number. What do I do?

Can I change the shipping address after the order confirmation?

What are the available payment methods?

Will I only get the device after I finish paying the instalment?

Can I get more information on Credit card instalments?

How do I know how much I would need to pay for the monthly instalment?

Are there any fees for using Grab PayLater?

Am I eligible for Grab PayLater?

Can I earn GrabRewards points when using PayLater?

What is the spending limit for Grab PayLater?

What is Grab PayLater?

What are PayLater instalments?

Are there any cost when using PayLater?

Am I eligible for PayLater?

Will I get GrabReward points from this instalment?

Are there any minimum/maximum spending limit for PayLater?

How does the SPayLater installment plan work?

Can I increase my SPayLater limit?

What payment channels are available for SPayLater?

How many months can I pay in Instalments?

What happens if I do not pay my instalments on time?

What are the channels for monthly payment under SpayLater?

What is the ReNewNGo Program?

How do I apply for ReNewNGo?

Who is eligible for the ReNewNGo Program?

What is the subscription duration and do I own the device at the end?

What documents do I need to apply?

Which devices are eligible for ReNewNGo?

What happens after my application is approved?

Can I re-apply if my application was previously rejected?

How do I receive my device after approval?

When can I upgrade my device after subscribing?

Where can I find the full ReNewNGo Terms & Conditions?

How do I apply for the ReNewNGo Program?

Who is eligible for the program?

How many subscriptions can I have?

How long is the duration of the Program?

Can I keep the device after completing the 36 months tenure?

What documents do I need to apply for ReNewNGo?

What are the devices being offered?

What is the ReNewNGo Customer Account?

How do I know if my application is successful and complete?

If my application is rejected, when can I apply again?

What areas are available for ReNewNGo home delivery?

What happens if I have issues with my device during my program period?

How do I get my device repaired during my program period?

Can I terminate my plan before contract ends?

What happens to my old device and its data when I upgrade to a new device?

I want to speak to customer service representative, how I can contact them?

Why is there a warranty sticker on my device? Can I remove it?

What do I need to know about CompAsia's warranty?

What is covered by the warranty?

In what circumstances will my warranty not cover or be voided?

What voids the warranty?

Does modifying the software void the warranty? (Jailbreak/Root)

How do I check my remaining warranty period?