Buying a second-hand device is now more reassuring and worry-free with ReNewNGo by CompAsia Malaysia. With ReNewNGo’s easy subscription process, not only can you own your device through low monthly payments, but your device also automatically covered with warranty throughout the instalment period.
With ReNewNGo, you’ll enjoy warranty protection that is equivalent to CompAsia Malaysia’s Extended Warranty Plan. This means:
✅ No repair fees
✅ No delivery charges
✅ Fast & simple service request process
What Is Covered by the Warranty?
The ReNewNGo warranty includes coverage for key device components such as:
✅ Camera
✅ Screen sensitivity
✅ Battery health (minimum 80%)
✅ Speaker
✅ Charging port
✅ Microphone
✅ Face ID / Fingerprint
✅ Bluetooth
✅ WiFi
What Is Not Covered
Despite the comprehensive coverage, there are a few exclusions:
🚫 Accidental damage such as cracked screens or water exposure
🚫 Damage caused by misuse
🚫 Damage due to device modifications
🚫 Damage caused by third-party components
How to Make a Warranty Claim
If your device encounters an issue, follow these steps to request warranty service:
- Email deviceservice@compasia.com with your Order ID and photo/video evidence of the issue
- We’ll arrange for the collection of your device for IMEI verification and diagnosis
- Once confirmed, we’ll repair or replace your device
- We’ll contact you via email to schedule the return delivery
ReNewNGo isn’t just an instalment plan — it’s full protection for your device. With warranty automatically included, you can buy second-hand devices with greater peace of mind and confidence.
Click here for more information on Terms & Conditions.
Frequently Asked Questions (FAQs)
1. What does the warranty cover?
The warranty covers:
- Internal damage caused by manufacturing defects
- Pick-up and return service for device repairs
2. Under what circumstances is the warranty invalid?
The warranty will be void if:
- The device has physical damage
- The device has been exposed to water or other liquids
- The device has been modified (e.g., rooting, jailbreaking, etc.)
- Issues are caused by dust or moisture
3. What happens if my warranty claim is approved?
We will:
- Arrange free pick-up of your device
- Repair it at no cost
- If the device cannot be repaired, replace it with the same model and equivalent value (refurbished unit)
4. How long does the repair process take?
Usually, the process takes up to 14 working days from the date we receive the device, depending on the severity of the issue.
5. Is there any warranty after the repair?
Yes. We provide an additional 1-month warranty specifically for the issue that has been repaired (e.g., faulty camera, discolored screen).