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What it Covers
What it does not cover:
- Accidental damage including cracked screens and water damage
- Damage caused by misuse
- Damage caused by phone modification
- Damage caused by a third-party component
Request Journey
Email to deviceservice@compasia.com and request for Extended Warranty (with your Order ID and Pictures/Videos of evidence)
- We’ll arrange for the collection of your device for IMEI verification & diagnosis
- Once confirmed, we’ll repair or replace the device
- We’ll contact you on your availability to return the device via email
Extended Warranty Terms and Conditions
Frequently asked questions
Everything you need to know about the Extended Warranty.
By default, all devices purchased with us are given a standard 1-month warranty from the date of purchase. Additionally, we also provide longer warranty options on our website checkout page as below:
* 6-months warranty (5 + standard 1 month warranty)
* 12-months warranty (11 + standard 1 month warranty)
Our devices are warrant against any defects in the workmanship and hardware under normal usage only.
The warranty covers:
* manufacturer's device defect (not caused by external factors)
* pick-up and delivery services for device repairment
Warranty does not cover the following:
* Physical damage or accidental damage of the device
* Any water/ liquid/ moisture damage
* Repairing battery due to defect/ deterioration of any device/battery health
* Dust
What voids the warranty?
* Modified software (etc jailbreak, rooting, or any similar acts) will be voided due to potential security risks
We will either:
- We will arrange for the device to be collected from your residence at no charge
- Repair the hardware defect at no charge
- If the device is beyond economical repair, we will exchange the device with the same make and model ( reconditioned based on the same grade ) of an equivalent value
Generally, all warranty claims will take up to 14 working days from the day we receive the device, and depending on the severity of the issue.
After any necessary repair works on the device, a 1-month warranty will be given specifically towards the declared issue that was repaired on only (etc, broken camera, discoloured screen).
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.