for manufacturer defects
collection and return included
service request process
01
Email us at deviceservice@compasia.com with your Order ID and evidence (photos/videos).
02
We'll arrange pick-up for IMEl verification & diagnosis.
03
Once confirmed, we'll repair or replace the device.
04
We'll contact you to schedule delivery at your convenience.
Accidental damage
(e.g. cracked screens, water damage)
Damage caused by misuse or negligence
Device modifications or tampering
Issues from third-party components
Extended Warranty Terms and Conditions
Frequently asked questions
Everything you need to know about the Extended Warranty.
By default, all devices purchased with us are given a standard 1-month warranty beginning on the date of purchase. Additionally, we also provide longer warranty options on our website checkout page as below:
* 6-months warranty (6 + standard 1 month warranty)
* 24-months warranty (12 + standard 1 month warranty
Our devices are warrant against any defects in the workmanship and hardware under normal usage only.
The warranty covers:
* manufacturer's device defect (not caused by external factors)
* pick-up and delivery services for device repairment
Warranty does not cover the following:
* Physical damage or accidental damage of the device
* Any water/ liquid/ moisture damage
* Repairing battery due to defect/ deterioration of any device/battery health
* Dust
What voids the warranty?
* Modified software (etc jailbreak, rooting, or any similar acts) will be voided due to potential security risks
We will either:
- We will arrange for the device to be collected from your residence at no charge
- Repair the hardware defect at no charge
- If the device is beyond economical repair, we will exchange the device with the same make and model (reconditioned based on the same grade) of an equivalent value
Generally, all warranty claims will take up to 14 working days from the day we receive the device, and depending on the severity of the issue.
After any necessary repair works on the device, a 1-month warranty will be given specifically towards the declared issue that was repaired on only (etc, broken camera, discoloured screen).