CompAsia GiftBack Anniversary Campaign

Lucky Draw Terms & Conditions - Malaysia

Campaign Period: 13 July 2026 to 31 July 2026

1. Organiser

This CompAsia GiftBack Anniversary Lucky Draw Campaign ("Campaign") is organised by CompAsia Malaysia and/or its relevant local CompAsia entity ("Organiser").

The Organiser reserves the right, at its sole and absolute discretion to administer, amend, extend, shorten, suspend or cancel the Campaign, subject to operational requirements, stock availability, fraud prevention, and applicable local laws in Malaysia.

2. Campaign Period

The Campaign runs from 13 July 2026, 00:00 local time, to 31 July 2026, 23:59 local time, unless otherwise extended, shortened or amended by the Organiser ("Campaign Period").

Only eligible actions completed during the Campaign Period will qualify for lucky draw entries. Actions completed before or after the Campaign Period will not be eligible.

3. Eligibility

·       This Campaign is open to legal residents of Malaysia who are at least 18 years old, or any person who have attained the age of majority or otherwise have the legal capacity to participate in the Campaign under local laws and CompAsia platform requirements.

·       Participants must provide accurate, complete and valid contact details during purchase, application or trade-in submission. Incomplete, inaccurate, duplicated or unverifiable information may result in disqualification.

·       Employees, directors, officers, agents, representatives and immediate family members of CompAsia, its affiliates, agencies, vendors and partners directly involved in the Campaign may be excluded from participation, unless otherwise permitted by the Organiser.

·       By participating, each participant agrees to be bound by these Terms & Conditions and any additional instructions, FAQs or campaign communications issued by the Organiser.

4. How to Qualify for Lucky Draw Entries

During the Campaign Period, an eligible participant may earn lucky draw entries through any eligible device purchase, successful first month ReNewNGo payment, or completed trade-in made during the Campaign Period.

·       Device purchase: Purchase any device through CompAsia Malaysia platform and participating local sales channels during the Campaign Period.

·       Successful first month ReNewNGo payment: Make the first month payment for an approved ReNewNGo application during the Campaign Period.

·       Completed trade-in: Complete a successful trade-in transaction in accordance with CompAsia’s trade-in process and local requirements during the Campaign Period.

Each eligible action earns one (1) lucky draw entry. For example, one eligible device purchase = one (1) entry; one successful first month ReNewNGo payment = one (1) entry; one completed trade-in = one (1) entry.

Participants may earn multiple entries if they complete multiple eligible actions during the Campaign Period. Each entry remains subject to verification by the Organiser.

Cancelled, refunded, returned, rejected, failed, reversed, fraudulent, duplicate or otherwise invalid transactions will not qualify. If a transaction is cancelled, refunded or invalidated after entry has been recorded, the related entry may be removed and any related prize may be forfeited.

Purchases made under Anniversary Deals or other eligible Device Sales mechanics will qualify as device purchases, provided the transaction is completed and not subsequently cancelled, refunded or invalidated.

All entries are personal to the participant and are non-transferable, non-saleable and non-assignable.

5. Prize Structure

There will be twenty (80) lucky draw winners in Malaysia. The total lucky draw prize pool is capped at RM38,888.

Prizes are structured into two (2) tiers. The Organiser may determine the final prize item, model, colour, variant and/or voucher denomination based on availability, market relevance and approved prize budget.

Prize images, product names, examples and campaign visuals are for illustration only. Actual prizes may differ from visuals shown in campaign materials.

Prize item examples are indicative. The Organiser may reserves its right, at its sole discretion to substitute any prize with another item, voucher or store credit of similar value if the stated prize is unavailable, discontinued, unsuitable, delayed or impractical to fulfil.

All trademarks, product names and logos remain the property of their respective owners. Their inclusion in the Campaign does not imply any sponsorship, endorsement or affiliation with the Organiser.

6. Winner Selection

·       Winners will be selected by random draw from valid entries received during the Campaign Period.

·       The draw may be conducted after the Campaign Period once eligible transactions and entries have been verified.

·       The Organiser’s records of eligible entries, winner selection and prize allocation will be final and conclusive, subject to applicable local regulatory requirements.

·       The Organiser reserves the right to draw reserve winners. If a selected winner is disqualified, uncontactable, fails to respond within the required timeframe or fails verification, the Organiser may award the prize to a reserve winner.

7. Winner Notification and Verification

Winners will be announced on the Organiser’s social media channels. The Organiser reserves the right to publish the Winners’ details, including the Winner’s name (in full or partially masked) and the Prize won, for publicity purposes without prior notice or compensation.

Winners may be contacted via email, phone call, SMS, WhatsApp, platform account details or any other contact method provided during the qualifying action.

A Winner may collect the Prize in person or arrange for collection by an authorised representative or courier of the Winner's choice, subject to prior notification to the Organiser. Any costs, risks, loss or damage associated with such collection or transportation shall be borne solely by the Winner.

Winners may be required to confirm acceptance of the prize and provide verification documents or information, including but not limited to proof of identity, proof of purchase, order number, ReNewNGo payment details where applicable, trade-in reference number, or other information reasonably required by the Organiser.

If a winner cannot be contacted, fails to respond within seven (7) working days, provides incomplete or inaccurate information, or fails verification, the Organiser may disqualify the winner and select an alternative winner.

The Organiser will not be responsible if a winner cannot be contacted due to incorrect, outdated, incomplete or inaccessible contact details provided by the participant.

8. Prize Fulfilment

·       Prizes are non-transferable, non-refundable and non-exchangeable for cash, unless the prize is expressly issued as a CompAsia voucher or store credit.

·       Prize fulfilment timelines may vary depending on winner verification, stock availability, delivery arrangements and local operational requirements.

·       Prize colour, model, storage capacity, variant, bundled accessories, warranty coverage and delivery method are subject to availability and local fulfilment arrangements.

·       If a stated prize becomes unavailable for any reason, the Organiser may substitute it with another prize, voucher or store credit of similar value, at its discretion.

·       Any costs, charges, taxes, duties, fees or expenses not expressly stated as included in the prize will be the responsibility of the winner, unless otherwise required by applicable law.

9. CompAsia Voucher Terms

Where a prize is issued as a CompAsia voucher, store credit or promo code, the voucher will be subject to the validity period, redemption channel, product exclusions, minimum spend, non-stackability rules and other voucher terms communicated by the Organiser.

Unless otherwise stated, CompAsia vouchers issued as lucky draw prizes are intended to be used without minimum spend. Voucher mechanics remain subject to system setup, fraud checks and local campaign approvals.

Expired, lost, misused, duplicated or unauthorised vouchers will not be replaced, refunded or extended, unless otherwise determined by the Organiser.

10. Disqualification and Forfeiture

The Organiser may disqualify any participant, entry or winner if the Organiser reasonably believes that the participant has breached these Terms & Conditions, provided false or misleading information, engaged in fraudulent activity, abused the campaign mechanics, manipulated entries, or acted in a manner that is unfair, abusive or harmful to CompAsia or other participants.

The Organiser may withhold, cancel or recover a prize if the winning entry is later found to be invalid, fraudulent, refunded, cancelled, reversed or otherwise ineligible.

11. Publicity and Personal Data

By participating, participants consent to the collection, use, processing and disclosure of their personal data by the Organiser for the purposes of administering the Campaign, verifying entries, contacting winners, fulfilling prizes, fraud prevention, customer support, campaign reporting and compliance with applicable legal or regulatory requirements.

Where permitted by law, winners may be required to consent to the use of their name, general location, prize details, photograph, video, social media handle, testimonial or other relevant content for winner announcement, publicity, marketing and campaign reporting purposes, without additional compensation.

Personal data will be handled in accordance with CompAsia’s applicable privacy policy and applicable local personal data protection requirements.

12. General Terms

·       The Organiser’s decisions on all matters relating to the Campaign are final, subject to applicable laws.

·       The Campaign cannot be combined with other promotions, discounts, vouchers or benefits unless expressly stated by the Organiser.

·       The Organiser is not liable for any late, lost, incomplete, corrupted, misdirected, inaccessible or failed entry due to technical issues, platform downtime, network failure, system error, human error or any event beyond the Organiser’s reasonable control.

·       The Organiser reserves the right to amend these Terms & Conditions at any time. Any amendment will take effect once published or otherwise communicated by the Organiser.

·       These Terms & Conditions are governed by the laws of Malaysia, unless otherwise required by applicable mandatory law.

·       The Organiser shall not be responsible for any delay or failure in performing its obligations due to events beyond its reasonable control including natural disasters, epidemic, pandemic, government actions, war, cyber incidents, industrial disputes or technical failures.

·       The Campaign shall be conducted in accordance with applicable laws and regulatory requirements. Where required, the Organiser may amend these Terms and Conditions to comply with applicable legal or regulatory requirements.

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