Swap to another device with NO questions asked
No delivery fees are needed
6 or 12 months of coverage for normal use or accidental damage
A service request fee applies upon device verification
| Your Device Price (Based on your purchase date) | Service Request Fee |
|---|---|
| RM 1 - RM 500 | RM 65 |
| RM 501 - RM 1,000 | RM 130 |
| RM 1,001 - RM 1,500 | RM 216 |
| RM 1,501 - RM 2,000 | RM 292 |
| RM 2,001 - RM 2,500 | RM 378 |
| RM 2,501 - RM 3,000 | RM 454 |
| RM 3,001 - RM 3,500 | RM 540 |
| RM 3,501 - RM 4,000 | RM 616 |
| RM 4,001 - RM 4,500 | RM 702 |
| RM 4,501 - RM 5,000 | RM 778 |
| RM 5,001 - RM 5,500 | RM 864 |
| RM 5,501 - RM 6,000 | RM 977 |
| RM 6,001 - RM 6,500 | RM 1,031 |
| RM 6,501 - RM 7,000 | RM 1,124 |
| RM 7,001 - RM 7,500 | RM 1,448 |
What it covers:
- Broken device due to mishandling
- Dislike the color of the phone
- Water damage
- Screen crack due to mishandling
- You don't like the phone because it was given to you by your ex
Request Journey
Email to deviceservice@compasia.com and request for Replace Plus (with your Order ID)
- We’ll arrange for the collection of your device for IMEI verification
- Once verified, you will be required to pay the service request fee to proceed with the device exchange process
- We will contact you on your availability to swap the device via email
Replace Plus Terms and Conditions
Frequently asked questions
Everything you need to know about the Extended Warranty.
Replace Plus Plan is an after-sales service for a 1-1 device swap program, offered to customers that have purchased our devices which allows you to swap your device for any reason (swap for the same make and model/similar quality and functionality, no upgrades allowed )
*A service request fee applies for each swap request.
To check on your remaining device swap period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly email the details to deviceservice@compasia.com
There are no hidden costs. All costs of subscriptions fee and service request fee are stated clearly in the Replace Plus registration form/addendum and Customer’s Terms & Conditions.
Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your device for any reason locally.
