Frequently asked questions

ReNewNGo Subscription Plan - A subscription/rental plan. After 12 payments, you can trade in your device for a new one or exit your contract with no extra fees. Alternatively, you can continue payments for up to 36 months to fully own the device.

ReNew+ Instalment Plan - An instalment plan for 12 or 24 months. Upon the completion of your instalment period, you will own the device.

One-time payment:

• Online Banking (FPX) - Secure and hassle-free payments directly from your bank account.

• E-wallet - Apple Pay, TnG, MAE, Boost, Shopee Pay, GrabPay, Mcash & Setel

• Credit/Debit Card - Malaysia issued, accepted for all transaction except Amex

Subscription/Rental:

•Subscribe + Own

(ReNewNGo)Instalment:

• ReNew+ Instalment

• Credit Card Instalment

• Buy Now Pay Later

Yes, we offer 0% instalment options with tenures of up to 36 months for credit card instalment plan.

Yes, you can use a debit card for Buy Now, Pay Later instalment options through services such as PayLater by Grab and SPayLater. These providers allow you to spread out your payments over a period, making it easier to manage your purchase

To subscribe to the Program, you must:

• be a Malaysian citizen with a valid MyKad

• be aged between twenty-one (21) to sixty-five (65) years old

• have a valid and active banking account with sufficient funds

• be able to provide the necessary details and documents as may be requested during the application process

Apart from fulfilling the above criteria, you must pass a credit check and verification process in order for your application to be successful.

After the first instalment payment has been confirmed, the order will be processed and shipped accordingly. For the ReNewNGo subscription plan, the order will be processed and shipped once your application is approved and the first month's subscription payment has been made.